Is your MS Office 2013 fully patched? If you have the Click-to-Run / self-updating version of MS Office 2013 the release notes show you should have v.1000 (rel. When searching, enter the full KB number in the search box (e.g., "KB4474419" and not a partial string like "4474419").ĭo you have a 32-bit or 64-bit Win 7 operating system, and could you also confirm that you have Service Pack 1 installed for your Win 7 OS (see the Lifewire article How to Find Which Windows Service Pack or Update You Have Installed)? Even if you only had Win 7 SP0 (i.e., Win 7 without any service packs) your Norton Security should still have automatically updated to v22.15.5.40, which is the legacy version for Win XP / Vista / Win 7 SP0 operating systems (see the 2 release notes for v22.15.5.0 ). If you aren't certain if KB4474419 is installed, search your installed updates at Control Panel | Programs and Features | View Installed Updates for KB4474419. Norton Security v22.15.0.88 was released over 4 years ago on 1, so if your Win 7 SP1 OS is patched to end of support (1) and Windows Update installed the KB4474419 update released in September 2019 that adds SHA-2 code-signing support for Win 7 SP1 (see Norton employee Gayathri R's 1 announcement SHA 2 Code Signing Support for Windows 7 ) then you should be able to run the latest Norton v22.22.11.12 products on your system. Go to Help | General Information | About and confirm that your your Norton Security product is still on v22.15.0.88.
Just a few more questions while you're waiting for Norton Guru SoulAsylum to reply.
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